hoopla: Frequently Asked Questions

Browse hoopla: eAudiobooks | eBooks | eMovies | eMusic | Television

What is hoopla?
hoopla is an online service for library users to access movies, TV shows, music and audiobooks using portable devices like smartphones and tablets as well as conventional computers and hoopla Viewing/Listening Stations at the Main Library.
Where do I find it?
You can find the link to hoopla from our homepage by following the links to eLibrary, Articles & Databases then click on “H” for hoopla and scroll down to the hoopla link. You can also find the link in the Video, eMusic and eAudiobook sections of our website.
How do I use it?
Once you click on the link to the Hoopla site you will be asked to enter your library card number and PIN. If you are a first time user, follow the instructions to download the free app compatible with your device. If you are using your laptop or desktop computer, all you need is a current web browser and the Widevine plug-in (see What is Widevine? below).
How does it work?
Much like other library items, library cardholders are allowed to check out 15 electronic items (e.g., movies, TV shows, music titles or audiobooks) per month. There are no late fees and no renewals. Once your item has expired, it will no longer play on your device. Check out periods are as follows:

  • Audiobook Titles – 21 days
  • Music Titles – 7 days
  • Movie and TV Show Titles – 72 hours
Can I place a hold on items?
There is no need for holds with hoopla. Every title in its collection is available for check out 24/7. This means that if 200 library users want to check out Pure Heroine by Lorde, all 200 users can check it out without waiting.
Are titles downloaded onto my device or computer?
All titles are available for streaming and most are available for download, based on Studio or Publisher restrictions. However, titles are only available for download on mobile devices, such as iOS (iPad/iPhone/iPod Touch) and supported Android phones or tablets.
Where can I find the hoopla app?
The mobile hoopla app can be found in the App Store on your iOS device and in the Google Play store on your Android device. Search for "hoopla digital" to find and download the app.
Do I need to be connected to the internet to access hoopla?
Yes, to access hoopla and to stream the content over Wi-Fi, 3G and/or 4G (if it is available in your area) you must be connected to the internet.
Which devices are supported by hoopla?
Currently, hoopla is supported by iOS devices that run iOS 6. This includes: iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPad 2 and newer, and iPod Touch 4th generation and newer. hoopla is also available for Android smartphones and tablets. The hoopla Digital app is compatible with select Android devices, this includes most devices that support Android OS 4.0 (Ice Cream Sandwich) and above. At this time, hoopla is not available on game consoles, but stay tuned!
Which browsers are supported by hoopla?
hoopla supports Internet Explorer 8, Internet Explorer 9, Google Chrome, Firefox (version 8 and above), and Safari. Some other browsers may work, but those listed have been confirmed to work. Please ensure you have the most up to date versions of these browsers.
What is Widevine?
Widevine is a safe video player that hoopla uses via your web browser to play our video content. Widevine is a free add-on for your browser that is owned by Google. If you do not already have this installed when you attempt to play a video title in your web browser you will see a notification that will direct you to the Widevine website, from there you simply need to click on Install Now and follow the on screen prompts. If you are preparing ahead of time you can go directly to that website yourself at tools.google.com/dlpage/widevine.
How do I install the Widevine Plug-In?
The Widevine installation varies depending on the browser you are using. Here are installation manuals for Internet Explorer 8, Internet Explorer 10, Chrome, and Firefox.
If I have additional questions, how can I get answers?
Go to the hoopla Help page for more information or email Hoopla customer support for questions not answered there.
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