SFPL To Go

SFP to go

Front Door Pick-up Service

SFPL To Go is a service that safely delivers requested library materials at select Library locations to patrons.

San Francisco Public Library’s version of “curbside pickup”, we are providing a contact-free front door type service where patrons can queue up outside our buildings to pick up their requested books at the library entrance.

How SFPL To Go Works—3 easy steps

Step one

PLACE A HOLD

Request a book, DVD, audiobook, LP or any circulating item located at participating SFPL To Go libraries using any of these three methods:

  • Go to sfpl.org and place a hold through your library account;
  • Email info@sfpl.org; or
  • Call 415-557-4400 and speak to library staff.
Step 2

WAIT TO HEAR FROM US

Check your inbox, mailbox or phone for a notification letting you know your items have been checked out and are ready for you to come get them at an SFPL To Go location.

Step 3

PICK UP YOUR ITEMS

Please arrive with your face covering on and stand six feet apart in the line while you wait to be helped. When you approach the service table, you will be asked for your name and last four digits of your library card. You will wait a few minutes while staff locates your items. You are welcome to collect your materials with your reusable bag, but per health guidelines, you may not be able to place your bag on the table. If you do not have a bag, staff will provide one. For safety reasons, staff will not be able to answer general reference or other library questions at the door. If you need to speak to someone, please see contact information above.

SFPL To Go Locations

Location Address Hours Available
Main

100 Larkin St.

Monday–Saturday, 10 am–5:30 pm
Sunday, 12–5:30 pm

August 10

Excelsior Branch 4400 Mission St.

Tuesday–Saturday, 10 am–5:30 pm

August 11

Eureka Valley Branch 1 Jose Sarria Court

Tuesday–Saturday, 10 am–5:30 pm

September 1

Marina Branch  1890 Chestnut Street

Tuesday–Saturday, 10 am–5:30 pm

September 1

Merced Branch     155 Winston Drive

Tuesday–Saturday, 10 am–5:30 pm

September 1

Mission Bay Branch  960 4th Street

Tuesday–Saturday, 10 am–5:30 pm

September 1

Bayview Bookmobile Revere Avenue at Rankin Street

Tuesday & Thursday, 2 pm – 6 pm

October 1

Mission Bookmobile Harrison and 20th Streets

Tuesday & Thursday, 2 pm – 6 pm

October 1

OMI Bookmobile 400 Sargent Street

Tuesday & Thursday, 2 pm – 6 pm

October 1

Treasure Island Bookmobile Avenue H and 11th Street

Wednesday, 2 pm – 6 pm

October 7

Chinatown Branch 1135 Powell Street

Monday–Friday, 10 am–5:30 pm

October 13

Ortega Branch 3223 Ortega Street

Monday–Friday, 10 am–5:30 pm

October 13

Visitacion Valley Branch 201 Leland Avenue

Monday–Friday, 10 am–5:30 pm

October 13

Anza Branch 550 37th Avenue Tuesday–Saturday, 10 am–5:30 pm November 12

Frequently Asked Questions  

What is SFPL To Go?

SFPL To Go is a service that safely delivers requested library materials to patrons at the library front door.

SFPL To Go is San Francisco Public Library’s version of “curbside pick-up” that we’ve seen successfully rolled out by restaurants, retail and other libraries in the region. Our service model is a contact-free front door service where patrons can queue up outside our buildings to pick up their requested books at the library entrance.This service is currently available at the Main Library and select branch libraries. Please check back for updates on other locations opening soon.

If you have items on the hold shelf or holds wait lists, you will be notified by the Library on your next steps. These could be to pick up your long-awaited items, to cancel items you do not want any more or to move items to an open (or soon-to-open) library. You may now request materials from any open Library location for pickup.

How will I know when my holds are ready? 

We’ll let you know when your item(s) are ready at an SFPL To Go location via email, phone or mail.

 

Your items will be checked out to you before you come to pick them up. We are doing this to increase safety of contact-free holds pick-up experience. How you are informed depends on whether you have an email address in your account.

This is a good time to update your account to email notice preference if you can! With email notices, you will receive the most robust notices and communications possible from the libraryIf you are not receiving notices, there might be an issue with your account; you can call 415-557-4400 or email info@sfpl.org for assistance from library staff.

If we have your email address, you will get an email when your items have been pre-checked out to you, and your item(s) will be ready for you the next day your pick-up location is open.

If we do not have your email address and have a phone number, you will receive a phone call your item(s) are pre-checked out to you, and your item(s) will be ready for you the next day your pick-up location is open.

If we can only contact you through USPS mail, we will send you a notice via USPS mail that your items have been pre-checked out to you and will be ready the next day your pick-up location is open.

How can I get my item on the hold shelf at a closed library? 

You can have them moved to an open library.

If you have items on the holds shelf at a closed library, you can request that they be moved to one of our open library locations. To move your item(s), email info@sfpl.org or call 415-557-4400.

How do I return library items? When do bookdrops open?

Bookdrops are open again, at open libraries!

Bookdrops will be open during public service hours* at the Main Library and all open SFPL To Go branch library locations. Any fees incurred since March 13 will be waived when your materials are returned.

If SFPL To Go operations are suspended due to an air quality incident, bookdrops will remain open during their regularly scheduled SFPL To Go hours. In the event of a heat wave or extreme air quality incident, bookdrops will be open at air respite locations that also serve as SFPL To Go locations (Main Library and Mission Bay).

Bookdrops will also be accepting LINK+ and Interlibrary Loan (ILL) materials at this time. Yes, we know that this is a bit unusual; we figured it would be best to let you return all your library materials. Again, any fees assessed since March 13 will be waived when LINK+ and ILL items are returned.

And if you just haven’t gotten to all your SF Public Library items checked out before the Library closed on March 13, they will remain checked out until October 31. Feel free to enjoy them until then.

Are the items safe to handle? Is it safe for patrons? Is it safe for staff?

Guidance on safe materials handling has been provided by the Institute of Museum and Library Services and the City and County of San Francisco Department of Public Health.

  • Your holds will be placed on a table for you to “grab and go.” You may bring a reusable bag, but per health guidelines, you may not place your bag on the table. If you need a bag, one will be provided.
  • Once you arrive, you will not be allowed inside the building.
  • A staff person will greet you at the door behind a table at least 6 feet distant, with a barrier.
  • When staff places your items on a table, they we will move away and allow you to approach and take your items.
  • When you return your items, staff will isolate them for 96 hours. Items will remain checked out to you until it’s safe for staff to handle them.

Why does air quality affect SFPL To Go operations? Why does SFPL To Go close during heavy smoke events?

air-qualityWith wildfires in the surrounding areas, the Air Quality Index (AQI) in San Francisco can fluctuate between Yellow/Moderate to Red/Unhealthy, and possibly even Purple/Very Unhealthy. Because SFPL To Go is an outdoor operation, when the AQI reaches above 150/Red the Library must temporarily suspend SFPL To Go service to limit exposure to poor air quality for patrons and staff. However, bookdrops will remain open.

We recommend that you check our website and/or the AQI to verify whether or not we are open before you travel to pick up your materials. You can also call (415) 749-4900 for an air quality status update.

More questions? More answers!

See our frequently asked questions