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Presentation: Telephone Consumer Protection Act and Avoiding Scams

with Consumer Action
Tuesday, 5/13/2025
6:30 - 7:30
Virtual Library

United States

Register

Scammers are evolving, using AI-generated robocalls and deceptive messages to trick people. In this presentation, Linda Williams will teach you how scammers operate, how you can take practical steps for your protection and how the Telephone Consumer Protection Act protects consumer privacy.

Surveys reveal that 1 in 3 adults in the U.S. have experienced financial fraud or a scam in the past 12 months. The fraud often starts as an enticing text message or an unwanted voice or AI-generated robocall. The method varies, but the motive is the same—to trick you into parting with your cash or sensitive information. In today’s digital landscape, consumers have to navigate constant technological changes—think AI and data analytics, for example—and the new challenges they present for protecting personal, sensitive information. Moving into 2025, regulations like the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA) will be pivotal in addressing concerns about information privacy, communications privacy, and personal privacy. 

Presenter: Linda Williams, Community Outreach & Training Manager, Consumer Action.

 Connect: Consumer Action - Website 

Personal Finance

Get expert help in managing your finances and learn how to make well-informed financial decisions about spending, saving, taxes, investing, retirement, estate planning and more.

Older Adult

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This program is sponsored by Friends of the San Francisco Public Library.

Attending Programs

All programs are drop-in (no registration necessary) unless otherwise noted. All SFPL locations are wheelchair accessible. For accommodations (such as ASL), call (415) 557-4557 or contact accessibility@sfpl.org. Requesting at least 3 business days in advance will help ensure availability.

This program will be conducted in English unless otherwise noted.

Notice: This event may be filmed or photographed. By participating in this event, you consent to have your likeness used for the Library’s archival purposes and promotional materials. If you do not want to be photographed, please inform a staff person or the photographer. A sticker will be provided to help identify you so that we can avoid capturing your image.

Public Notice and Disclaimer

This program uses a third-party website link. By clicking on the third-party website link, you will leave SFPL's website and enter a website not operated by SFPL. This service may collect personally identifying information about you, such as name, username, email address, and password. This service will treat the information it collects about you pursuant to its own privacy policy. We encourage you to review the privacy policies of each third-party website or service that you visit or use, including those third parties with whom you interact through our Library services. For more information about these third-party links, please see the section of SFPL’s Privacy Policy describing Links to Other Sites.

The views and opinions expressed in programs presented by groups unaffiliated with SFPL do not necessarily reflect the official policy or position of SFPL or the City.